Bixby not working: how to fix Bixby service?

Now more and more convenient tools are being developed by companies to facilitate your use of devices, one of which is Samsung devices. Bixby is one of the most used programs, as it greatly facilitates the use of gadgets. It is especially popular with people who like to control their Samsung TV and Samsung phones from afar or don’t have access to physical buttons.

However, many people who use the capabilities of this application for the first time have problems and breakdowns that they are not able to solve. If you have a misunderstanding with Bixby controls, then this article will help you.

In this article, we’ll go over what the Bixby app is, why is Bixby not working, general methods to help you solve this problem, as well as more information about Bixby’s unique breakdowns and how to fix them.

What is Bixby?

The Bixby service app is a program that allows you to control your device easier. It can be called a voice assistant at some point. You can not only switch programs using voice commands but also do everyday things like listening to music, making video and audio calls, and writing messages.

Furthermore, this app adds new features, such as searching through the camera.

Why is Bixby not working?

The reasons why Bixby not working are completely different, one of the most common is an old update of your device, problems with your Samsung Account, as well as an unsuccessful installation of an update of the Bixby application, or full memory, which does not allow the application to control your device and causes the whole system to hang with too much cache.

Methods to fix Bixby

There are a considerable number of ways to solve the problem and answer the question “why is my Bixby not working” since the breakdown is mainly due to the program freezing or simply not having access to it. Below you can find detailed ways to solve the problem, just follow the instructions and try to find the most effective method to fix your Bixby app.

1. Restart the Samsung device

One of the easiest ways to troubleshoot the Bixby app is to restart your Samsung phone, as sometimes the app may not work simply because the device itself is overheating. You need to open the menu, where you will find the “Green restart” option. After that, the gadget will restart, wait until the end of the process without pressing the buttons on your phone.

2. Software update

Also, the most common problem is an old update on your Samsung phone, since Bixby must penetrate the gadget’s system itself and if the Bixby capabilities are newer than the capabilities of your update, then the application simply cannot function properly.

Go to settings and check for new updates to install.

3. Restart Bixby service

Perhaps the reason why Bixby not working is not even so much in your gadget as in the Bixby service app itself, in which case the first step in the solution should be to restart the application. Go to your app settings and request to see system apps, which is where Bixby will be. After that, click on the force stop button and wait until the restart process is over.

4. Clear Bixby service cache

A huge obstacle to the normal operation of Bixby is too much cache, that is, memory access is limited. To fix this problem, go to the application settings, then click on the “System Apps” icon again, and find your Bixby application and the storage option among the list. The last step is the “Clear cache” button, after which the process of freeing memory will begin.

5. Reset Bixby service

Another issue could be that the Bixby settings are incorrectly selected, and you can’t figure out exactly where the problem is, making it easier to just reset them. To do this, go back to the “Service app” option in the settings, select the Bixby app and storage, click on “Clear data”, and then the process of resetting the app to factory settings will begin.

6. Safe mode

If you have downloaded a malicious and coded application, it can also cause the Bixby service to work poorly. You need to remove it, but if this is not possible, then you can enable “Safe mode”. Press the power key and wait for the “Safe mode” option to appear, which will secure your gadget and let default apps run.

7. Samsung Account

This method of solving the problem with the Bixby application most often helps older models of Samsung smartphones. The method is to remove and add Samsung Account. Go to account settings, then select “Samsung Account”. In the recording settings, you will be able to select the delete option. To add back an account, you need to go to settings and swipe down.

8. Reset App preferences

Bixby needs your full agreement to gain access to control your device, if you are not exactly sure that you have an agreement, then you should reset app preferences. Go to the application settings, and click on the “More” option, after which the “Reset” button will appear. The last step is to restart your phone.

9. Microphone

The problem, which may not be noticeable at first, but is one of the most difficult to solve, is a problem with the microphone in the device, due to which Bixby cannot work properly. The only solution in this situation is to consult a gadget repair service since on your own you can only worsen the situation.

10. Repair buttons 

Also, perhaps the issue is not so much with the internal system of the gadget, but with the external one. The recent apps soft key does not work for you and the power key also does not work, which is why Bixby cannot respond normally to your commands. The same problem can occur with the Samsung remote.

The solution here is consultation with Samsung support.

Other problems with Bixby and their solutions

The problem-solving methods that we have considered so far are mostly related to the phone application and are also configured to solve one problem when the application simply does not turn on or hangs.

Below, you can see the unique problems associated mostly with Samsung TV and effective solutions:

1. Popping up

One of the most annoying problems with the Bixby assistant is the sudden appearance on the screen. For example, you are watching a movie and are constantly distracted by a pop-up alert about Bixby, and at the same time, you cannot delete or stop the service. This problem occurs because the app on your phone that is connected to the Samsung TV is connected to buttons.

And if you accidentally and imperceptibly touch these buttons, then the notification will pop up on the full screen. The easiest way to fix Bixby the problem is to simply not touch the phone. However, you can also simply change the buttons that are responsible for its activity in the Bixby application settings.

2. Bixby doesn’t turn off

Another Bixby service app problem is the inability to turn off the assistant when you no longer need its services. For example, you use a Samsung TV, but you are constantly distracted by the Bixby screen. It’s hard to call this a problem since it was designed specifically to make it easier for you to use the service, but there are still solutions.

The most effective method is to turn off the voice assistant since it is your voice that can accidentally activate and prevent the application from closing. To turn off the voice reaction, you just need to deactivate the microphone on your Samsung smart remote.

3. Bixby doesn’t respond

Unlike the previous others, this issue is not related to the termination of work with Bixby, but just its activation. For example, you try to activate the service with both voice and buttons on the remote control, but Bixby does not work and the problem occurs. The solution to this problem is very similar to phone-related methods.

First, check the batteries in your remote control. Since Bixby uses a lot of power, you may not notice an issue when using normal things like changing channels, but the application will not respond to pressing the button. If everything is fine with your remote control, then there may be a problem with updating the application and the Samsung TV itself.

4. Bixby doesn’t stop talking

In addition to the app not stopping disconnecting, Bixby might not stop talking, which will spoil your Smart TV experience completely, as constant voice alerts will not allow you to enjoy watching TV in peace.

However, even this problem can be solved quite simply.

To get started, check if you have disabled the special function of sound accompaniment of any Bixby actions. To do this, you need to go to the settings, and then click on the accessibility button, you will see the Voice Guide menu. Go there and manually turn off the activation of this feature, also in the settings you can turn off the activation of voice awakening.

FAQ

How do I reset Bixby?

You just need to go to the “Service app” settings, after which you will have an application icon, and, going into the Storage menu, there will be a “Clear data” button, which will start the resetting process, removing the “Bixby not working” problem.

What happened to Samsung Bixby?

The “Bixby not working” problem can occur for various reasons, but as mentioned earlier, most likely there was a problem with the update, memory, or the device’s system itself.

What does it mean to wipe cache partition?

This means that with the storage management Bixby service app, you get rid of unnecessary cache or free up memory, which is mostly used to fix the “Bixby not working” problem.

Conclusion

Bixby is a program that completely facilitates your use of gadgets, moreover, it allows even those who have no experience using Samsung devices to quickly learn how to quickly perform the necessary actions. However, even with such an ideal digital assistant, issues cannot be avoided.

We hope that after reading this article, the question “why is my Bixby not working” will no longer be relevant to you since you know both the reasons and methods that will help you fix Bixby in different circumstances.